QUALITY ASSURANCE POLICY  

 
 

The company is dedicated to the provision of high-quality products and services that fully meet the customer and applicable regulatory requirements consistently.

The company is committed to a policy of ‘Right First Time’ and to a policy of continuous improvement in the quality of products, service and quality systems. It is a prime requirement of this approach to quality that each person recognises and accepts the company philosophy and accepts the responsibility for the quality of his/her own operations.

Through the effective application of the quality system we will seek to address all aspects of customer satisfaction and expectations by the application of operational monitoring and the prevention of nonconformity.

All operations will conform to the quality management system ISO 9001:2000

 

 
  1. How would you rate the quality of product and service you receive from I. M. M. Hydraulics (UK) Limited?
  5 Professional    4   3   2   1 Poor
 
  2. How would you rate our delivery performance?
  5 Excellent    4   3   2   1 Poor
 
  3. How would you rate the quality of goods received?
  5 Excellent    4   3   2   1 Poor
 
  4. How would you rate the after sales service?
  5 Very Easy     4   3   2   1 Difficult
 
  5. How co-operative and competent were our staff in dealing with your requirements?
  5 Professional    4   3   2   1 Unprofessional
 
  6. Please rate our overall service as a supplier.
  5 Professional    4   3   2   1 Unprofessional
 
  7. Is there an area of our service that causes you the most frustration?
     
     
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